Overview
This Refund & Cancellation Policy applies to all fee payments made to KSG College of Arts and Science (run by KSG Educational Trust), affiliated to Bharathiar University, Coimbatore. This policy is framed in accordance with the guidelines issued by the University Grants Commission (UGC) and applicable regulations for institutions accepting online payments through Razorpay.
Refund Eligibility
Refunds are applicable under the following circumstances:
- ✓Cancellation of admission by the student before the commencement of the academic session
- ✓Duplicate or excess payment made through error
- ✓Non-commencement of the program by the institution
- ✓Withdrawal due to medical emergencies (with valid medical documentation)
- ✓Migration to another institution (with proper documentation and No Objection Certificate)
UGC Refund Guidelines — Fee Refund Schedule
As per UGC norms, the following refund structure applies for cancellation of admission:
| Timeline of Withdrawal | Refund Percentage |
|---|---|
| 15 days or more before commencement of classes | 100% refund of tuition and all fees Excluding registration/processing fee |
| Up to 15 days after commencement of classes | 80% refund of tuition fees Registration fee non-refundable |
| 15 to 30 days after commencement of classes | 50% refund of tuition fees Registration fee non-refundable |
| More than 30 days after commencement of classes | No refund As per UGC norms |
Non-Refundable Fees
The following fees are non-refundable under any circumstances:
- ✕Application / Registration / Processing Fee
- ✕Examination fees (once registered for examination)
- ✕Hostel deposit / caution money forfeiture charges (if applicable)
- ✕Any fee for services already rendered by the institution
Cancellation Process
To initiate a cancellation and request a refund, follow these steps:
- 1Submit a written application addressed to the Principal, KSG College of Arts and Science
- 2Attach original fee receipts and admission documents
- 3Provide reason for cancellation with supporting documents (if applicable)
- 4Application must be submitted in person or via registered post to the college address
Refund Processing
- Approved refunds will be processed within 15–30 working days from the date of approval
- Refunds for online payments will be credited back to the original payment method via Razorpay
- Refunds for offline payments will be made via NEFT/bank transfer to the student's or parent's bank account
- A refund confirmation will be sent to the registered email address
Duplicate / Erroneous Payments
- If a duplicate payment is detected, the excess amount will be refunded automatically within 7–10 working days
- For erroneous payments, contact us immediately at ksgprincipal@gmail.com or +91-8148277777
- Provide the transaction ID and payment receipt for faster resolution
Dispute Resolution
- All disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu
- Students may approach the Grievance Redressal Cell of the college for dispute resolution
- If unresolved, disputes can be escalated to Bharathiar University's grievance mechanism
Contact for Refund Queries
For any queries related to refunds or cancellations, please contact:
The Principal, KSG College of Arts and Science